How we work together.

Last updated 6 October 2026

1. How an order is made

Nothing on this website is a binding offer until you place an order. There are two ways to do that:

• A plan, as published. You choose a plan on the Let's start page and send the brief. When everything you asked for is included in that plan, the next page is the payment of the first half. The agreement starts when that payment is made, at the price shown for the plan that day, for what the plan lists.
• A written quote. If your brief goes beyond the plan — extra pages, an add-on, a feature the plan does not include — or you are not sure which plan you need, we reply by email with a fixed price, what it includes and the number of revision rounds. The agreement starts when you accept that quote in writing and pay the first half.

If a written quote and these terms disagree, the quote wins. We confirm every order by email.

2. What you pay, and when

• Half when you place your order, before work begins
• The other half when you approve the final version, before the site goes live
• Card payments are taken by Stripe, our payment provider — we never see or keep your card details. Bank transfer is possible if you ask
• Everything is priced, paid and receipted in pounds sterling, wherever you are
• Anything we invoice is payable within 14 days of the invoice date

If a payment is more than 30 days late we may suspend the site until it is settled. We would rather email you about it first, and we will.

3. If the job turns out bigger than planned

That is our miscalculation, not your invoice. The price stands. What does change the price is you asking for something that was not in the plan or the quote — extra pages, a feature the plan does not include, a second language. We quote those separately, in writing, before starting them. Nothing is ever added to an invoice by surprise.

4. What we need from you

Text, photographs, logos and access to any existing domain, and answers to our questions within a reasonable time. A project stalls when we are waiting; if we hear nothing for 60 days we may close it and invoice the work done so far.

You confirm that anything you send us is yours to use — that you own the photographs, or have permission to use them. If a third party makes a claim about material you supplied, that claim is yours to answer.

5. Revisions

Each package includes a stated number of revision rounds. A round means you send your changes together in one message; we make them and send the result back. Small fixes after launch — a typo, a swapped photograph — are free for the first month. Anything larger is quoted before it is started.

6. Who owns what

On final payment, the site is yours: the domain, the files, the text and the images we produced for you. No licence period, no hosting you are locked into. If you move to another studio, we hand everything over.

Two things stay ours: the underlying tools and code components we reuse across projects, and the right to show your finished site as an example of our work — unless you ask us not to, in which case we will not.

7. Timescales

We aim to have a site live within a week of receiving everything we need, and we say so honestly if that is not going to happen. Those dates are estimates, not guarantees, and they depend on how quickly you come back to us.

8. Monthly plans

Plans are rolling and monthly. Either side can stop with 30 days' written notice. If you stop, the site stays yours and stays online — you take over the hosting, and we will help you move it. No plan is ever required to keep a site we built for you running.

9. What we are not responsible for

We take care to build the site properly, but we cannot promise search rankings, a number of enquiries, or uninterrupted uptime on services we do not run. Where things go wrong through our fault, our liability is limited to the amount you paid us for that project. Nothing here limits liability for death, personal injury or fraud, and nothing here affects your statutory rights as a consumer if you are buying as an individual rather than for a business.

10. Cancelling

You can stop a project at any time in writing. The first half covers work already done and is not refunded; anything beyond that is invoiced at the proportion completed. If we have to stop — because the job is not one we can do well, for instance — we refund what you have paid for work not yet done.

If you are buying as an individual, not for a business or trade, you also have the right to cancel within 14 days of the day the agreement starts, without giving a reason (the Consumer Contracts Regulations 2013). Tell us clearly in writing — an email to contact@theforge-studio.co.uk is enough. When you order you ask us to start work straight away, so if you cancel after we have started you pay for what we have done up to the moment you tell us, in proportion to the full price, and we refund the rest of what you have paid. If you cancel before we have started you pay nothing. Once the work is completely done, the right to cancel is over.

11. Which law applies

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

12. Who you are contracting with

The Forge Studio
Leicester, United Kingdom
contact@theforge-studio.co.uk

All correspondence, quotes and invoices come from that address. There is no phone line: everything is handled in writing so both sides keep a record.

Written in plain English for clarity rather than by a solicitor. If your project is large or unusual, ask and we will put bespoke terms in writing before starting.